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Privacy Policy

Articles of Personal Information Collected

In the course of using the social login for subscription, Nickname, SNS ID, and profile images will be provided via the social login provider. Users can set or change his or her Nickname or preferred language later on the profile page.

In the course of handling events and customer’s inquiry, email address and event prize shipment information may be additionally collected.

Personal information collection methods

The company collects personal information to provide services in the following methods.

  • • Directly collect from the user during the course of subscription and use of V Fansubs services
  • • Collect through the created information-gathering tools
Purposes of collecting and using personal information

The company uses the collected information for the following purposes:

  • • To help users to seamlessly access services
  • • To indentify users and prevent illegal use of services
  • • To create statistical data about service use
  • • For the survey and analysis required to improve services
  • • For the lottery and prizes shipment of campaigns and events
  • • To identify user and respond to an inquiry when there is an inquiry from a user
  • • To notify depending on needs, including the important notice etc
  • • To deliver the advertising information such as events
Sharing and supply of personal information

In principle, the company does not provide any external party with the personal information of the user without a prior written consent. However, the exceptions are as below.

  • • If the user agrees in advance
  • • If under the provisions of the laws and regulations
Consignment of handling personal information

The company has consigned the personal information for the service supply as below.

  • • Trustee company and consigned details
    • (1) Customer consultation: inComms Inc.
    • (2) Infrastructure operation for service supply and prevention of illegal use of services: NAVER Business Platform Corp.
    • (3) Data backup (storage): NAVER BUSINESS PLATFORM ASIA PACIFIC PTE. LTD
    • (4) System development and operation for service supply: NAVER WEBTOON Corp.
Storing of personal information outside the country
  • • Location: Singapore (#24-01, Vision Exchange, 2 Venture Drive, Singapore 608526)
  • • Consignment date and method: long-distance transmission using exclusive network for private company on July 13, 2020
  • • Email address of person in charge of information:
  • • Consignment personal information detail: Minimum user data needed for recovery
  • • Consignment details: Data backup (storage) between the countries to protect user data from disasters and catastrophes
  • • Period of retention of personal information: Same as the retention period mentioned in this Privacy Policy
Rights of users and their legal representatives, and how to exercise the rights
  • • Users and their legal representatives may research or correct the registered personal information of their own or the concerned children under the age of 14 at any time, and ask for deleting their accounts.
  • • If the users ask for correction on the error of their personal information, the concerned personal information will not be used or provided until the correction is completed. In addition, if such wrong personal information was already provided to a third party, we will notify the result of correction to the third party without delay and have it corrected.
  • • The company has terminated or deleted the personal information upon the request of the users or their legal representatives as specified in the “Period of retention and use of personal information”, and also processed not to research or use for other purposes.
Matters about installation/operation and rejection of the automatic device collecting personal information
  • • The purpose of the use of cookies

    They are used to identify the visit and use types and the volume of the users for the services and websites that the users have used, and to provide the optimized information to the users.

  • • The installation/operation and rejection of cookies

    The users have the options to set cookies. The users may allow or deny the storage of cookies on the option menu which is available in the browser and OS. However, if they refuse to save cookies, some services requiring a login may be difficult to use.

Period of retention and use of personal information

In principle, the company will destroy the personal information of the users without delay, when purposes of collecting and using personal information have been achieved. However, if there is a need to store it pursuant to the company’s internal policy or the relevant laws and regulations, it may be kept for a certain period of time.

Destruction procedures and methods of personal information

The company’s destruction procedures and methods of personal information are as below:

  • • Destruction procedures

    After the purpose of use is achieved, the information that the user entered for the service use shall be destroyed in accordance with the internal policy and the relevant laws and regulations after stored for a certain period of time. The concerned personal information shall not be used for purposes other than the storage purpose except the case according to the law.

  • • Destruction methods

    Personal information printed on paper shall be destroyed in a shredder, and personal information stored in electronic file type shall be deleted by using technical methods that will disable the reproduction of the records.

Contact related to the privacy operation

If you have any questions/complaints/consultations regarding the privacy policy, please contact the Personal Information Management Department

> contact


With regard to the collection of personal information by other business operators from the link page in the services etc, it can’t be covered by the privacy policy.

Revision of the privacy policy

If there is any addition, deletion or modification to the current contents of privacy policy, it will be notified through the “Bulletin board” from 7 days ahead of the revision. However, if there is a significant modification to the user’s rights such as collecting and use, and the supply of personal information to a third party etc, it will be notified at least 30 days before its effectiveness.

Previous Privacy Policy : January 3rd, 2020

Date of Announcement : September 23th, 2020
Date of Implementation : September 30th, 2020